On Monday, March 27, during the Enterprise Connect Conference, held in Orlando, Florida, Microsoft unveiled new calling features for Skype for Business in Office 365. The IT giant aims to improve the service that reached one billion users per year and leave the competition (Cisco, Google, Amazon) far behind.

 

Auto Attendant and Call Queues are the latest features of Skype for Business, which will open new possibilities for its users that handle a high volume of calls.

 

At the Enterprise Connect Conference, held in Orlando, Florida, on Monday, Microsoft introduced two new call features for Skype for business:

  1. Auto Attendant feature – an automatic voice answers and routes incoming calls;
  2. Call Queues – handles call routing to the next available attendant in the order it was initiated.

 

Phone companies have been having these features for a good while now, so nothing new under the sky there. What it brings new on the table is that through these new options, companies now have available the option of giving-up landline connections in favor of Skype for Business.

The new features aim to better manage a high volume of calls, as it is the case in many call centers. With competition coming at a speeding pace from behind – both Google and Amazon have gotten into the enterprise cloud-conferencing business – Microsoft is stepping-up its game with these Skype upgrades.

Direct competition:

Cisco – Spark

Google – Hangouts

Amazon – Chime

 

According to International Business Times, the company also introduced new Skype Rooms System solutions for Polycom, Creston and Logitech, making it possible to connect video devices to the Skype for Business online conferences.

Skype became a Microsoft acquisition back in 2011, for the sum of $8.5 million. Skype for Business was introduced in 2014 after a rebranding of the service, originally called Lync.

In 2015, the Washington-based tech company released Skype Meeting Broadcast, PSTN Conferencing and Calling and Cloud PBX, all features meant to improve the Skype for Business experience.